Where do you have to wear a mask at Dollywood: Your questions answered

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River Rampage (Photo by Morgan Overholt/TheSmokies.com)

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Editor’s note: This article has been updated to reflect changes as of June 13, 2020

Dollywood and Dollywood’s Splash Country will reopen June 15 for passholders and June 17 for all guests.

Read More: Dollywood announces reopening for passholders June 15, Fire in the hole!

Dollywood announced their reopening plans after being closed since March due to coronavirus concerns. A large flux of questions and inquiries followed this announcement, the most common of which revolve around face masks, reservations and refunds.

We have reviewed Dollywood’s policies and pulled the most commonly asked questions for our readers here:


Do I have to wear a mask? 

All guests 3 and older must wear a mask or face covering. Coverings should be in line with CDC guidelines. Costume masks and veils are not permitted.

Is there anywhere I won’t have to wear a mask?

Masks will not be required during meal times. Tables and chairs have been rearranged to promote social distancing.

Specific exceptions apply, but only when practicing 6 feet of social distancing. These exemptions include:

  • When taking photos
  • In designated relaxation areas
  • While riding “high thrill” attractions
  • While swimming or on an attraction where you will get wet
  • While showering or changing clothes in an approved facility
  • While occupying a private, rented space (such as a cabana)
  • While eating or drinking, either inside restaurants or walking throughout the park

What about employees?

All employees and vendors are required to wear a mask.

Why do I have to wear a mask?

Dollywood is following CDC and government guidelines to help prevent the spread of coronavirus, also known as COVID-19. The attractions industry, including Walt Disney, Universal Resorts and Six Flags, have established mask wearing as a standard practice.

Does wearing a mask really help?

The state of medical knowledge is evolving, however the CDC has determined the virus spreads from person-to-person contact. Wearing a face covering reduces the likelihood of spreading the virus through airborne respiratory droplets.

What if I have medical reasons not to wear a mask?

The CDC has determined that wearing a cloth face covering or mask can slow the spread of COVID-19. Because the contraction of COVID-19 places a direct threat on the health of our guests and employees, cloth face coverings or masks are required of all guests.

Do I have to bring my own mask?

Guests are encouraged to bring a mask. However, masks will be provided for guests in need.

Dollywood’s Splash Country

While many of the same safety guidelines and health screenings will be in place, Dollywood officials have announced that face masks and coverings will only be required in Splash Country in areas where people cannot socially distance. For example, this includes queues at food locations and entry points.

What other changes will affect the water park?

  • Only one travel party will be allowed to ride in a single raft
  • The waterpark will have capacity limits, enhanced sanitation and temperature screenings
  • Lounge chairs will be placed so that travel parties may sit together, while also maintaining six feet of distance between other guests

General Questions

How do I make a reservation? 

In order to maintain social distancing, Dollywood is reducing daily capacity, meaning all passholders and daily ticket guests will be required to make a reservation. To reserve your spot, click here.

How long will these policies be in place? 

Dollywood is honoring the Tennessee Pledge and will continue to monitor the situation going forward.

Dollywood warns that interactions with the general public poses an inherit risk of exposure to COVID-19. Learn more about the Dollywood’s Terms of Use here.

For more frequently asked questions about the reopening, visit the Dollywood FAQ page. Follow TheSmokies.com on Facebook and Twitter for all the latest news developments on attractions and dining in The Smokies.

Visit the CDC website and the Tennessee Department of Health website for the latest information about the coronavirus.

Disclaimer: While we do our best to bring you the most up-to-date information, attractions or prices mentioned in this article may vary by season and are subject to change. Opinions expressed here are the author’s alone, not those of any mentioned business, and have not been reviewed or endorsed these entities. Contact us at [email protected] for questions or comments.

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