Two Dollywood guests sent to hospital after incident near Mystery Mine

Dollywood's Mystery Mine (photo by Morgan Overholt/
Dollywood's Mystery Mine (photo by Morgan Overholt/

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Three Dollywood guests were injured on Saturday, July 11 after a what appears to have been a decorative chain fell from the Mystery Mine roller coaster and struck them while they were walking below. 

The incident reportedly happened around 2 pm. Pigeon Forge police officer Michael Emmott was dispatched to the scene.

According to the police report, obtained by, one guest had a laceration on her head and injuries to her left arm. 

Two guests were transported to the hospital by ambulance and treated for injuries. The third guest declined ambulance transport but was evaluated by EMS on the scene and cleared of any major injuries. 

All three guests are said to be stable at this time. 

Read More: Dollywood employee injured at glass shop in second incident this week

The police report states that the three guests were struck by a chain that fell from the Mystery Mine roller coaster. It is believed, according to the report, that the chain is a decoration and not a functioning part of the ride itself. 

The Mystery Mine ride was temporarily closed directly after the incident. The ride was still closed when the park opened Sunday morning July 11. 

Guests are reportedly in stable condition after a decoration fell and struck them from above while walking in Dollywood on Saturday (photo by Daniel Munson/
Guests are reportedly in stable condition after a decorative chain from the Mystery Mine roller coaster fell and struck them from above while walking in Dollywood on Saturday July 11 (photo by Daniel Munson/

One guest on Twitter reported the entire sections of the park being closed earlier today, including Wildwood Grove. These sections have since reopened. 

“Our prayers are with the patients and their families during this trying time,” said Dollywood in a statement.

The Pigeon Forge police department is conducting a routine investigation of the park. Dollywood park officials are cooperating with that investigation.

Dollywood’s unusual 2020 season

This incident adds to what is already turning out to be a strange season for the park.

Dollywood only recently reopened on June 15 after being closed for nearly two months due to coronavirus concerns.

Before the closure, Dollywood had only been open a single day to Dollywood season passholders on passholder preview day.

Read more: Where do you have to wear a mask at Dollywood: Your questions answered

Dollywood is currently celebrating their inaugural Flower and Food Festival which is sponsored by Covenant Health. The festival features more than half a million flowers, floral sculptures and specialty food items. 

Since reopening, Dollywood has been operating at a limited capacity and requiring the use of face masks for all guests and employees. 

The park is also operating under new safety guidelines including but not limited to reduced ride capacity, a reduction of contact points in entryways and increased sanitation measures.

Read More: How to get a refund on your Dollywood Season Pass 2020 (updated)

Dollywood has also added over 6,000 pieces of signage about social distancing and other safety guidelines. 

Despite the uncertainty that surrounded the park for months during the closure, highly debated face mask policies and weeks of customer service issues due to increased call volumes, the park continues to be among the most popular tourist destinations in Pigeon Forge. 

Read More: OPINION: Through rainy days and mask controversies, Dollywood deserves our support

For more frequently asked questions about the reopening, visit the Dollywood FAQ page. Follow on Facebook and Twitter for all the latest news developments on attractions in The Smokies.

Visit the CDC website and the Tennessee Department of Health website for the latest information about the coronavirus.

Disclaimer: While we do our best to bring you the most up-to-date information, attractions or prices mentioned in this article may vary by season and are subject to change. Opinions expressed here are the author’s alone, not those of any mentioned business, and have not been reviewed or endorsed these entities. Contact us at [email protected] for questions or comments.


  1. It was terrible I would return I wish I could gotten a refunded I plan small vacation drove 2 hours half people was so sad wearing mask every where some of workers was so sad I don’t think I will not return unless

  2. Love Dolly so sad this happened to someone. Hope they are are ok. Accidents happen everywhere you go though so hope the park isn’t condemned for this incident. That being said I also hope everyone is rightfully compensated for their tickets etc.

  3. Hope all is well with all concerned. We’ve been several times and Dollywood is one of the most perfectly operated parks we’ve been to. They truly try their BEST on everything. I’m going again when things get better.

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