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We finally have the answer to the question on everyone’s mind: When will Dollywood open?
After Tennessee’s Economic Recovery Group announced that they would be lifting capacity restrictions on restaurants and retail locations across the state and start working towards facilitating the safe reopening of larger, non-contact attractions, we knew it was only a matter of time before Dollywood would make the big announcement.
And that announcement finally came mid-morning on Wednesday, June 3. According to its website, Dollywood and Dollywood Splash Country will reopen June 15 to passholders and June 17 to all guests. Dollywood’s DreamMore Resort and Spa reopens June 10.
This is huge news for friends and residents of Sevier County after weeks of uncertainty surrounding the park’s future.
Dollywood will be adopting several new safety measures during phase 1 of the park’s opening. Here’s what you should know before you plan your trip:
- Daily capacity will be limited – Season Passholder Reservations are required and date-based tickets will be available for general admission.
- Face masks or face coverings are required for all visitors ages 3 and up, with some exceptions. Some of the exceptions where masks are not required are while eating, on water park attractions or select coasters at Dollywood. For a full list of exceptions please visit the FAQ Page.
- Temperature screenings will be taken prior to entry.
- Attraction and dining capacities will be limited to allow guests to have more space to move around during their visit.
- Physical distancing measures have been put in place including physically distanced queues, marked barriers and social distancing reminders.
- Additional sanitation measures have been implemented. This includes high touch point areas being cleaned more frequently and providing additional hand sanitizing locations.
Dollywood 2020 season passes, which were originally extended through June 1, have also been extended through June 15, 2021, to align with the park’s new reopening date.
Dollywood has been closed for over two months since deciding to delay their season opening over coronavirus concerns, on Friday, March 13 in the middle of season-pass holder preview day and just hours before the park was set to open for the season to the general public.
“Growing up the Smoky Mountains, I learned that everything goes quiet for a spell. Then one day, everything starts to bloom and grow again,” says Dolly in a special video message on the Dollywood’s website. “Things have changed for all of us, but that’s okay,” Dolly continues, “because now we’re ready to see you happy and here with us again, to share the beauty of our mountains, to just be together — safer and stronger than ever before.”
Planning a trip to the park
In an effort to promote social distancing and crowding at the park, Dollywood has instituted a reservation system. Effective immediately, all season passholders and daily ticket guests will be required to make a reservation prior to visiting. This rule also applies to Splash Country.
Reservations can be made for one date and one park per session. If you’d like to visit multiple dates you will need to complete a reservation for the first date, then make a separate reservation for the next date. Reservations can be made on the day of your visit but are subject to availability based on capacity. Reservations can be made up to 45 days in advance.
Getting a refund on your season passes
Since the park’s reopening announcement, TheSmokies.com has been receiving numerous inquiries about obtaining refunds on their Dollywood season passes. Here’s the good news, Dollywood is currently offering full refunds to season passholders who have not yet visited the park during the 2020 season. Guests qualify for a full refund regardless of whether or not they have paid in full or are currently making payments. Guests who visited the park in March on passholder preview day only may be eligible for a partial refund.
Guests wishing to obtain a refund must call the Dollywood customer service number and speak to a customer service representative at 1-800-DOLLYWOOD or 1-800-365599663.
More information is available on the Dollywood website here.
Disclaimer: While we do our best to bring you the most up-to-date information, attractions or prices mentioned in this article may vary by season and are subject to change. Opinions expressed here are the author’s alone, not those of any mentioned business, and have not been reviewed or endorsed these entities. Contact us at [email protected] for questions or comments.