Damaged/defective product
A free replacement or a refund will be offered if the problem is reported to info@thesmokies.com indicated in your order confirmation email within 30 days of product delivery, along with the required photo proof.
Returns/exchanges
Since products are only printed once ordered, returns and exchanges are not supported. If an order is returned due to bad address/lost in transit/an invalid address was provided, a refund of the base product price only will be issued.